NorthCape International Product Warranty - All Weather Wicker with Aluminum Frame
Frames
Frames are warranted to be free from defects in materials and workmanship for a period of four (4) years. Damage to frames or welds due to improper assembly or exposure to water and sub-freezing temperatures is not covered under this limited warranty. It is recommended that consumers not allow water to accumulate inside frames.
Finish
The finish is warranted against peeling, cracking, or blistering for a period of three (3) years, provided the product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to sunlight or other natural elements, oils, spills, fluids, or chemicals is not covered under this limited warranty.
Cushions (If Applicable)
Cushions are warranted for a period of one (1) year against separation at the seams only. Fading or discoloration of the cushions resulting from exposure to sunlight or other natural elements, oils, spills, fluids, or chemicals is not covered under this limited warranty.
Strap Suspension Seating (If Applicable)
Strap Suspension Seating is warranted for a period of three (3) years agains separation, tearing or a loss of elsasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the Strap Suspension Seating resulting from exposure to sunlight or other natural elements, oils, spills, fluids, or chemicals is not covered under this limited warranty.
Resin Wicker
Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to sunlight or other natural elements, oils, spills, fluids, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer either during or after un-packaging is not covered by this limited warranty.
Umbrella (If Applicable)
Umbrellas frames are warranted for a period of one (1) year against manufacturer's defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.
Transit
NorthCape International will be responsible for the shipping and handling charges within the North American continent for the first year for all valid warranty claims. After the first year, shipping and handling charges are the responsibility of the claimant. We do not ship outside of the continental United States.
Warranty Exclusions
The following are not covered under the limited warranties set forth above:
- Products used for commercial, contract or any other non-residential purposes
- Products which are clearance items, display models otherwise purchased on an "as is" basis
- Damage to the product incurred during shipping
- Products damaged by acts of nature, vandalism, fire, abuse, lack of proper care and maintenance, or improper assembly
- Fading or discoloration of the product or any of its components resulting from exposure to sunlight or other natural elements, oils, spills, fluids, or chemicals
- Table top against breakage
- Hardware against corrosion or rusting
- Buckling or splitting of tubing resulting from exposure to water and freezing temperatures
- Purchased or replacement parts
- Plastics
Also exluded:
- Loss of use, time inconveniences, money, travel, packaging or any other consequential or incidental damages.
- In no event shall ShoppingBug.com's nor NorthCape International's responsibility under this limited warranty exceed the value of the replacement product.
The limited warranties set forth herein are only made in favor of the original purchaser of the product and only if the product is purchased from an authorized retailer. The limited warranties with respect to the product set forth herein are not transferable.
NorthCape International does not administrate warranty claims directly with the original purchaser. For quality control purposes and verification, NorthCape International reserves the right to request photographs of the damaged item(s).
If a product manufactured by NorthCape International falls under the terms of the limited warranty set forth above, NorthCape International will replace the item at no charge. Where the exact product is no longer available, NorthCape International reserves the right to substitute a similar item.
The terms of this limited warranty are subject to change with out notice.
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Warranty Submission Form
